Frequently Asked Questions

Here you'll find the answers to the most common questions our customers have!


We typically ship all orders within 3-5 business days. If you select Express shipping at checkout, we'll send your item via UPS Ground once production is complete.

We ship all items with UPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

Once your order has been processed and moved to shipped, please expect delivery within the USA in 3-5 Business Days.

Personalized or custom-made jewelry ships 3 weeks after the order is placed.

All orders ship from Texas & Las Vegas, USA using UPS Ground.

All orders are tracked. You will receive your tracking number via email as soon as it is available.

Please email us:, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

All items take between 1 and 3 business days to make, as we make everything to order. You can select Express shipping to have your item shipped via UPS Ground within the USA. This will shorten the time it takes to receive your item once made.

Returns & Refunds

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team to check if changes or cancellations are possible, and give the reason you wish to cancel.

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30-day returns policy from the date of purchase.

Please note, that personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance are non-refundable.

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.